Delivery
We aim to dispatch all orders promptly and efficiently. Please find our delivery details below:
- Standard Delivery Time: All standard orders are processed within 10- 14 working days from date of confirmation. Custom or branded items may take up to 15-17 working days, depending on production schedules.
- Delivery Charges: Shipping fees are calculated at checkout based on order size and destination. Free shipping may apply on promotional orders over a certain value.
- Courier Partners: Orders are dispatched via reliable national courier services with tracking available upon dispatch.
- Click & Collect: Where applicable, a local pick-up option may be available from our Killorglin office V93 K542 . You will receive an email notification when your order is ready for collection. Our opening hours are 8.30am - 4.30pm
Returns
The Brand Geeks – Delivery & Returns Policy
Delivery Policy
We aim to dispatch all orders promptly and efficiently. Please find our delivery details below:
- Standard Delivery Time: All standard orders are processed within 10- 14 working days from date of confirmation. Custom or branded items may take up to 15-17 working days, depending on production schedules.
- Delivery Charges: Shipping fees are calculated at checkout based on order size and destination. Free shipping may apply on promotional orders over a certain value.
- Courier Partners: Orders are dispatched via reliable national courier services with tracking available upon dispatch.
- Click & Collect: Where applicable, a local pick-up option may be available from our Killorglin office V93 K542 . You will receive an email notification when your order is ready for collection. Our opening hours are 8.30am - 4.30pm
Returns & Exchange Policy
At The Brand Geeks, we take pride in the quality of our products and services. However, please review our return guidelines before placing your order:
Non-Returnable Items
- Custom or Branded Garments: Due to the bespoke nature of branded apparel, these items are non-refundable and non-exchangeable, unless they are received in a faulty or damaged condition.
Eligible Returns
- If your item is damaged in transit, please contact us within 2 working days of delivery with photos of the damage and your order reference.
- We will review the issue and discuss with you the outcome directly
Return Procedure
- Email us at info@thebrandgeeks with your order number, a description of the issue, and clear images if applicable
- Once approved, return instructions will be sent to you
- Refunds will be processed within 7 working days of receiving the returned goods
Contact Us
If you have any questions regarding your order, delivery, or a return, please don’t hesitate to get in touch:
info@thebrandgeeks
066 401 01 01